Privacy policy

Privacy Policy

Last updated: 18 June 2025

Welcome to Albatross Wholesale! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you browse our website or use our services.

By continuing to use our website, you confirm that you have read, understood, and agree to the terms outlined below.

1. What Personal Information We Collect

In line with the Protection of Personal Information Act 4 of 2013 ("POPIA"), we may collect the following personal information when you visit or interact with our website:

  • Your email address (only if you sign up for newsletters or contact us)
  • Any information you submit via forms, lead generation tools, or contact services

We only collect information necessary for service delivery and communication, and always with your consent.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To provide you with products or services
  • To communicate with you regarding orders, promotions, and updates
  • To send marketing emails (only if you’ve opted in)
  • To improve our website and customer experience

We will never sell, rent, or share your personal information with third parties for marketing purposes.

2.1 Social Media Giveaways & Contests

We may run social media giveaways, contests, or promotions (“Giveaways”) where we collect personal information to administer the contest, notify winners, and provide prizes.

By participating, entrants agree to the Giveaway Terms & Conditions, including:

  • Eligibility requirements (e.g., residency, age)
  • Entry rules (e.g., liking, following, sharing, tagging)
  • Winner selection process
  • Prize claim deadlines

Prize Claim Period: Winners must claim their prizes within 14 calendar days of notification. Unclaimed prizes may be forfeited at the promoter’s discretion.

All personal information collected for Giveaways will be used only for administering the contest and fulfilling prizes, in accordance with this Privacy Policy.

3. Data Protection & Security

We implement up-to-date technical and organisational security measures to protect your data against accidental loss, unauthorized access, misuse, or alteration. While no system is 100% secure, we continually improve our security practices.

Access to your data is limited to employees, service providers, or consultants who need it to perform their duties — and all are bound by confidentiality.

4. Cookies & Tracking

We use cookies to improve your browsing experience:

  • Session Cookies: These help keep your session active and expire when you leave the site.
  • Permanent Cookies: These help us recognize you when you return. No personal data is stored in them.

You can disable cookies in your browser, but doing so may affect your experience on our site.

5. Log Files & Anonymous Data

When you browse our site, we may collect anonymous information like your IP address, browser type, pages visited, and visit duration. This data helps us improve our services and is not used to personally identify you.

6. Third-Party Links

Our website may link to third-party websites (e.g., payment gateways, social media). We are not responsible for the content, policies, or security of those sites. Please read their privacy policies before sharing your information with them.

7. Compliance with the Electronic Communications and Transactions (ECT) Act

We adhere to the ECT Act and confirm:

  • All data messages sent by you are assumed to be authorized by you.
  • All communications from us are deemed received once we reply.

Our legal service address is:
130 Kingston Mews South, Glenroy Park, Port Elizabeth, 6001
Phone: +27 67 426 4480
Email: admin@albatrosswholesale.co.za
Website: www.albatrosswholesale.co.za

8. How Long We Store Your Data

We retain your information only for as long as necessary to fulfil the purposes listed in this policy, unless longer retention is required by law.

9. Who Can Access Your Information

Only our employees and service providers who need your data to perform their work will access it. All are under strict confidentiality agreements.

10. Your Rights & Complaints

You have the right to access, correct, or request deletion of your personal information. If you have concerns or wish to lodge a complaint about our handling of your data, contact:

Information Regulator of South Africa
Phone: +27 (0)10 023 5207
Email: inforeg@justice.gov.za

Questions?

For any questions about this Privacy Policy or your personal information, please contact us:
Email: admin@albatrosswholesale.co.za
WhatsApp: 067 426 4480