Refund policy

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Last updated: 18 June 2025

Thank you for shopping with Albatross Wholesale. If you're not completely satisfied with your purchase, we’re here to help.

πŸ“¦ Return Window

You may return eligible items within 30 days of delivery for a:

  • Full refund

  • Exchange

  • Store credit

βœ… Eligible Return Reasons

Returns are accepted if:

  • The item arrived damaged

  • The item is faulty or defective (under warranty)

  • You received the wrong item

  • The product is not as advertised

  • The item is unopened and in original packaging

🚫 When Returns Are Not Accepted

  • More than 7 days have passed since delivery

  • You changed your mind after 7 days

  • Partial returns of bundled/pack items

  • The product is in our non-returnable list (see below)

🚚 Return Shipping Costs

  • We pay return shipping if:

    • The item was damaged in transit

    • You received the wrong item

  • You pay return shipping for all other returns
    (We recommend using a trackable method)

πŸ› οΈ Warranty Returns (Defective Items)

If the item is defective and within warranty:

  • You send it back at your cost

  • We cover the shipping of the replacement to you

πŸ’Έ Refunds & Processing

  • Refunds are processed within 7 business days after we receive your return

  • It may take 1–2 billing cycles to reflect in your account

  • You'll be notified by email when the refund is processed

🚫 Non-Returnable Items

The following items cannot be returned or exchanged:

  • Food and sweets

  • Clothing

  • Consumables

  • Hygiene products

  • Disposable items

  • Chemicals

  • Items beyond warranty

πŸ“¬ How to Return an Item

  1. Email us at admin@albatrosswholesale.co.za to request a return

  2. We’ll issue a Return Authorization Number (RMA)

  3. Pack your item securely with:

    • Proof of purchase

    • Your RMA number

  4. Ship to:
    130 Kingston Mews South
    Glenroy Park
    Port Elizabeth, 6070
    Eastern Cape, South Africa

πŸ’¬ Still Have Questions?